How quickly does the live chat respond to player queries?

The live chat service typically responds within one to three minutes during standard hours, and often in under a minute during quieter periods.

Is support available 24 hours a day for Australian players?

Yes, customer support is available around the clock through the live chat service, every day of the year including public holidays and weekends.

What should I do if my deposit has not appeared in my account?

Wait a few minutes first, then contact support via live chat with your payment confirmation reference number, deposited amount, payment method, and transaction time.

Can I request self-exclusion through the customer support team?

Yes, self-exclusion is fully supported and can be requested directly through the customer support team at any time via live chat or email.

Can I try games in demo mode before playing for real money?

Yes, a wide selection of slot and table games are available in demo mode, allowing you to try them out without risking any real funds.

Does the support team have specific knowledge of Australian banking and payment methods?

Yes, the support team has strong familiarity with Australian payment methods including POLi, bank transfers, credit and debit cards, and various digital wallet options.

Privacy Policy

Last Updated: 2026

This Privacy Policy explains how clemsmithshowjumping.com ("we," "us," "our," or "Company") collects, uses, discloses, and safeguards your information when you visit our website and engage with our fair go casino affiliate content.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our website includes:

Personal Data: Name, email address, phone number, and other contact information you voluntarily provide when contacting us or signing up for communications.
Technical Data: Internet Protocol (IP) address, browser type, operating system, referring URLs, and pages visited.
Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies.
Usage Data: Information about how you interact with our website, including clicks, time spent on pages, and links followed.
Device Data: Device identifiers, hardware model, and mobile network information.

How We Use Information

We use the information we collect for various purposes, including:

Analytics and understanding user behavior to improve our website functionality and content.
Affiliate tracking and commission attribution for casino referrals and partnerships.
Site improvement, optimization, and personalization of user experience.
Sending promotional emails and newsletters (only with your consent).
Compliance with legal obligations and protection against fraud.
Responding to your inquiries and customer support requests.

Cookie Policy

We use cookies and similar tracking technologies on our website to enhance your experience. Types of cookies we use include:

Essential Cookies: Required for basic website functionality.
Analytics Cookies: Track user behavior and website performance (e.g., Google Analytics).
Marketing Cookies: Monitor affiliate conversions and referral tracking.
Third-Party Cookies: Set by our casino partners and affiliate networks.

You may opt out of non-essential cookies by:

Adjusting your browser privacy settings to refuse cookies.
Using browser extensions that block tracking cookies.
Clearing cookies from your device regularly.

Please note that disabling cookies may affect website functionality and your user experience.

Third-Party Links

Our website contains links to third-party casino operators, gambling platforms, and affiliate partners. We are not responsible for the privacy practices, security standards, or content of these external websites.

When you click on links to our casino affiliates, you leave our website and enter their domain. We strongly encourage you to review their individual privacy policies before providing any personal information or engaging in gambling activities.

Fair Go Casino and other third-party operators maintain their own privacy policies, and we have no control over their data handling practices.

Your Rights

Under Australian Privacy Principles (APP) and relevant legislation, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or outdated personal data.
Request deletion of your personal information (subject to legal obligations).
Opt out of marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) regarding privacy breaches.

If you are located in the European Union or United Kingdom, additional GDPR rights apply, including data portability and withdrawal of consent. If you are in the United States, CCPA rights may apply depending on your residency.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Personal contact information is retained until you request deletion or unsubscribe.
Analytics data is typically retained for 12-24 months.
Cookie data persists according to individual cookie expiration settings (ranging from session-based to 2+ years).
Affiliate conversion records are retained for accounting and audit purposes (typically 7 years).

You may request deletion of your data at any time, subject to legal and regulatory retention requirements.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Website: clemsmithshowjumping.com

We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Disclaimer: This website is an affiliate platform and does not provide gambling services directly. Gambling involves risk and may be addictive. Please gamble responsibly and within your means. For support, contact the National Problem Gambling Helpline at 1800 858 858.